How To Choose And Hire A Good Computer Service Provider

At some time almost every business finds themselves in need of professional assistance when it comes to their computer equipment and software. With so many companies offering computer repair, data recovery and other computer related services it can seem like a daunting task to find a computer service provider who can be trusted to properly manage the businesses technology assets and to keep the computer systems up and running correctly so that everyone can remain fully productive.

Unlike many professions such as law or medicine, there is no state or federal license required to practice computer service work. Virtually anyone at all can hang out their proverbial shingle, advertise, put up a flash web site and claim to be an expert. Without being an expert in the computer service field oneself it can be extremely difficult to spot the difference between a good computer repair technician who will know the solutions to computer issues that you are faced with and someone who is planning to try to figure things out as they go. For this reason, when preparing to hire a consultant to maintain and support your computer hardware and software it is of the utmost importance to know the different industry certifications and actually verify that the computer technician has them.

The gold standard in certification for computer service and networking professionals is what’s called MCSE. MCSE stands for Microsoft Certified Systems Engineer and to become MCSE certified the computer technician must have passed at least seven exams on topics ranging from workstations to servers to advanced networking. The MCSE certification often takes years to complete and proves beyond a reasonable doubt that the individual possesses a strong knowledge of the hardware and software that most businesses run on. While there may be many good computer and networking consultants who do not possess an MCSE certification, the certification proves beyond a shadow of a doubt that they have all of the required knowledge and skills to support virtually any business. In the IT field, MCSE is something that virtually all technicians and server administrators aspire to, but only a fraction actually get it. The tests are very difficult, have a high failure rate and are impossible to cheat on since they must be taken at a certified testing center where the test taker is required to present several forms of identification and closely monitored while taking it to ensure no notes, smart phones or study materials are brought into the testing area. For a computer, network or server technician having an MCSE certification is well respected, draws a much higher salary and generally proves the proficiency of the individual. In short, the only reason for an IT worker not to have it is because they cannot pass.

Granted, not every job is going to require a certified systems engineer. For home computers, home networks and very small businesses every technician should at the minimum have a certification from CompTIA for A+ and Network+. A+ certification involves having a thorough understanding of basic PC hardware and software, and Network+ involves a proven knowledge of small networks, routers and other networking equipment. Many computer service firms will employ a variety of different personnel and assign a level one, two or three to their technicians based on their certification levels. For example level one may require A+ certification, level two may require A+ and Network+ certification and level three will be an MCSE. This enables the company to dispatch the appropriate level of technician based on the job that is to be performed. In a very complicated industry these certifications provide an easy way to exactly what proficiency level any individual is at without having to take their word for it, only to find out later that they are lacking proficiency in some key area. To verify a Microsoft certification the individual should provide you with their Microsoft transcript ID and access code, which you can then enter into the Microsoft web site to verify the certification. For CompTIA certifications the certified individual should be able to provide you with a copy of their certificates in PDF format, which they can get from logging into the CompTIA web site with their CompTIA account.

While there are many other factors to consider when hiring an IT services company or individual to work on your businesses computer systems, verifying industry certifications is one way to quickly and easily determine the level of any computer services professional.

Choosing a Reputable Computer Repair Technician

The most recent iterations of the Windows operating systems will allow for remote service, and this is usually quicker and thus less expensive than having computer repairs carried out by a visit to your home or office. The downside of this, is that remote computer services are only available if your internet is still intact and the computer can boot up, so if your computer isn’t connecting the internet, or not booting at all, this will usually not be an option.

To begin a remote session, contact the computer repair company, they will have you go to a website that facilitates the remote connection. This allows them to access your computer, and to work on it over the internet just as though they were sitting in front of it; a good technician will explain what they are doing at every stage, and if done correctly, can usually have a viable fix performed quite quickly.

Of course, if your computer problems are hardware related, or not suitable for remote repair, then your choices become a bit more limited; call a computer technician to come to you, or bring it to them.

If you take your computer to a computer repair shop, you will usually only need to take the desktop itself, not the keyboard, mouse or monitor. The advantage of doing this is that the computer repair company often has better facilities or more spare parts on hand, and it may turn out to be less expensive than the technician visiting on site. It’s also obviously easier if some diagnostic software has to be left running overnight, as you won’t be getting charged for the time it takes to do that.

If the computer services are done via an on site visit, there are some obvious precautions that you should consider. If possible, try to find some reviews on the company and choose one that has a store front as well. Make sure you see some credible ID before letting a stranger have access to your premises and access to all your confidential information.

The great advantage of having someone on site is that you don’t have to dismantle anything, and you will be able to see what the computer technician does. This coupled with a few questions and answers, may mean that you gain enough knowledge to repair your own computer should it develop a similar fault in the future. Most problems are more complex though, so developing a good working relationship with a computer repair company you can trust, means you can call them again with confidence.

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